At Marival Resorts, we care deeply about your safety, your wellbeing, and making sure your vacations are perfect from the very beginning. Today, people on the Internet, not legitimate Marival Resort’s agents, offer fake vacation offers. Therefore, we’ve taken severe measures to protect you and your data from scams.

Among our measures is this guide, which will help you know some key ways to identify a scam, since we’re committed to offering you a trustworthy and protected environment so you can fully enjoy your stay with us.

How to identify a scam?

1. When making your reservation, you´re looking at a scam if you see a discounted price or free airfare promoted on platforms outside our websites, travel agencies, or authorized partners. To verify that Marival Resorts endorses this service, you can check on our official channels:

Official Website: https://marivalresorts.com/
Instagram: @marivalresorts
Facebook: @MarivalResortsOficial
Youtube: @marivalchannel
Ticktok: @marivalresorts
Expedia
Costco Travel
PriceTravel
Booking
Reservations numbers: +1 888 270 4984, +1 (833) 566 8187, +1 833 543 2817, +1 832 924 9393, +1 800 357 3026, +1 832 924 9393.
Email Marketing: noreply@marivalresorts.com

2. Don’t trust offers where the price is available to travel any time of year with no restrictions. At Marival, we control our availability and rates, which is why they change seasonally.

3. If the offer is for immediate purchase only, meaning they don’t give you the opportunity to call back after reviewing your options, it’s probably a scam.

4. Marival Resorts’ Travel Agents will never initiate a conversation via WhatsApp or text (SMS). The first contact will always be through our official toll-free numbers or emails to book your stay. The official WhatsApp number for follow-ups is +52 800 347 9894.

5. If the agent or agency sends you a copy of their identifications, accommodation contracts, or confirmation forms in an attempt to imitate our documents, it’s probably a scam. An authorized and established agency will offer you confirmation directly from Marival Resorts

6. Before making any payment, request the confirmation number and the methods to verify the payment directly with our agents. Other way to verify the identity of the person offering you the package is to request proof of registration in the National Tourism Registry, where all tourism service providers in Mexico must register. You can also verify if it’s an authorized agency by calling our direct numbers:

Toll-free MEX 01 800 326 6600
Toll-free USA and CAN 1 888 270 4984

7. Always ask your seller for a copy of your reservation details:

Proof of reservation that contains the stamp and letterhead of the travel agency with all your identification information
Reservation number
Hotel name
Hotel address
Room category
Receipt that covers the payment made
And how you can contact Marival Resorts directly

8. Avoid filling out forms on social media (Facebook or Instagram). This data can be used for fraud purposes or to contact you pretending to be Marival Resorts agents.

9. Book your reservation on secure networks, never on open networks or in public places like coffee shops, restaurants, airports, etc.

10. When possible, install plug-ins on your browser for safe web browsing: Adware, Malware Bytes, etc.

11. Email addresses with the following domains are NOT part of the official communication channels of Marival Resorts:

documentacionyservicios.com
serviciosydocumentacion.com
soporteydocumentacion.com

We strongly advise you to disregard any communications from these accounts and report them to us to take the necessary precautions.

Please remember these tips when scheduling any service that appears suspicious. If you have any uncertainties about our contact numbers or websites, please use the provided contacts in point 5 to contact us.

Tips to Avoid Fraud in WhatsApp Communication

WhatsApp has become an essential tool for quick and effective communication in the digital age. However, it’s crucial to stay alert to potential scams. At Marival Resorts, we offer customer service to answer your questions and provide quotes through this platform. To ensure a safe booking process when using WhatsApp, keep the following points in mind:

Official Number: Our only official WhatsApp number is +52 800 347 9894, registered under a verified business account. Make sure the name displayed is Marival Resorts.

For Information Only: This channel is exclusively for information purposes. Payments and booking confirmations are handled only via email through a secure, verified payment link

Fraud Alert: Do not proceed if someone asks you to pay through WhatsApp, especially if they claim our bank accounts are dynamic or pressure you to pay immediately. Instead, contact us immediately through the official phone numbers on our website to report the number and book your stay securely.

By following these tips, you can enjoy a safe and worry-free experience. Stay informed and protect your transactions!